Wow that would have taken you a while to cut and paste in. Good work.
It is an interesting result, it shows us as the site managers there are things we can take ownership of and improve on and there are things we simply have to leave up to the members to work out between themselves. I would however like to address 3 points raised in the comments I feel are important to share our views on.
1) In terms of the tech issues we have struggled for some time with an issue that is putting a high load on the server. It slowed the server, forum, login etc. and has taken longer than expected to track down but seems to have been resolved however still more needs to be done. We are a prime target for SPAMMERS as we are ranked high in the search engines; this is a blessing on one hand for attracting new members but a curse for SPAMMERS etc.
2) In terms of management support well we are not a corporate, we donâ€™t have a national publication to stimulate interest and we only have two volunteer moderators. So we are a bit limited in resources however our members although small in numbers have been excellent in terms of supporting the day to day activity and providing quality content on the site and I would like to congratulate and thank everyone for their contribution.
As it stands we would be one of if not the best resource of Australian camping and caravanning information and park reviews on the internet and this will only improve. The better it gets the more interest in the site, the more interest, the more members, resources (sponsors, packaged deals, discounts) but it takes time and it takes patients. We have built this up over 6 years and will continue for the next 6; we have had seven break away groups form and in effect compete against us over the years. Some are still around others are not the point is the more fractured the numbers the less we can give back and the less value members receive from the site.
We take on board that we could do a lot more but this is not a free website we pay good money to host, manage and keep banners off of it, the moderators put a great deal of time into it and we do it so members can get out as much as they put in. Please note we have no forum sponsors i.e. no income it is a case of attracting sponsors based on user numbers â€˜you support it and it supports you'...
We accept there is a balance between what you put in and what you get back and we will be the first to agree that we have fallen behind in our part recently but donâ€™t forget we have been doing this for 6 years, received over 3,000 complaints and I think 3 what you might loosely consider compliments so we do have our ups and downs.
3) I guess with a site like this you are always going to get differences of opinion and some conflict. Personally I think it can go either way; sometimes it makes it interesting sometimes it causes divides that can't be overcome. This is one area we hope the moderators monitor and to some degree keep on top of but we for the most part try and stay out of. From experience it is usually a case of dammed if you do dammed if you donâ€™t. The fact that this appears to be a significant contributor to discontent and one of the motivations for some of the members to leave is indeed unfortunate but somewhat out of our control under our current policy stance.
4) In summary, we will continue to address and improve the technical issues that have hung around for the last few months. We will try and improve through our moderators the monitoring and interaction between members and where practical keep things on topic and positive. I cannot say we will intervene or take sides but where there is obvious negativity we will be a little more active with the ban button.
We will continue to promote and maintain the site, attract and welcome new and old members. We will continue to pursue our objectives of becoming a resource and positive force within the industry and deliver member value through discounts at camping grounds, parks, shops, insurance etc. So stick around share your stories, ideas and tips and lets see if we can all have a bit of fun along the way.
That said if there are any enthusiastic volunteers out there feel free to make yourselves known we can always use the help. The survey will help us to improve the service and better deliver value to you and we appreciate and thank all who participated.
Feel free to provide your feedback, comment and complaints.
The admin guy.